Payments and refunds policy

The subscriptions a restaurant pays to use table2book, sold by Xolo Go OÜ - Avel Papalapas (Estonian registry code 14717109, EU VAT number EE102156920), Paju tn 1a, 50603 Tartu, Estonia. The last section concerns restaurant guests who pay their bill from their phone.

Prices are in euro, excluding VAT. The booking limit counts the bookings created within the calendar month, from the console, the booking page or the assistant. All paid plans have the same features; they differ in the booking limit.

• Every paid plan starts with a 7-day free trial. At the start you register a card with Stripe; the first charge happens when the trial ends, unless you cancel earlier.
• On monthly billing an introductory discount of 50% applies for the first 3 months after the trial.
• The Free plan needs no card and does not expire.

Payments are made by card through Stripe; card details never pass through us. The subscription renews automatically at the start of each period (month or year) and is charged to the card on file. The account owner manages the subscription.

Settings → «Πλάνο & χρέωση» (plan & billing) opens Stripe's billing portal: there you change the card and billing details (name, address, VAT number) and see all invoices.

Prices are shown excluding VAT. The seller is established in Estonia with EU VAT number EE102156920. For businesses with a valid EU VAT number (VIES), the reverse charge applies: the invoice is issued without VAT and the business accounts for VAT in its own country. Where the reverse charge does not apply, the VAT due is added.

For every charge an invoice is issued with the billing details you have provided. Enter your business's EU VAT number (for Greek businesses with the EL prefix) in the billing details so that the reverse charge applies.

• On monthly billing a one-off setup fee of 99 € is added to the first invoice; there is none on yearly billing.
• It requires an active paid plan and has no free trial. During the plan's trial, before buying it, you can make 5 test calls from Settings at no charge; calls that do not connect do not count.
• Extra minutes are counted per calendar month (Greek time): the duration of all the month's calls, including test calls from Settings, is added up and rounded up to whole minutes. They are billed on a separate invoice after the month ends, to the subscription card.
• The add-on is a separate subscription: you can cancel it on its own from the billing portal and keep the plan. Without an active plan the assistant does not work, so the add-on ends automatically at the same moment as the plan, whether you cancel the plan or it ends because a charge was not settled; you do not need to cancel it separately. If you undo the plan's cancellation before it takes effect, the add-on carries on as before.
• Once the plan has ended, no new add-on period is charged. If you have cancelled the plan and the add-on renews before the plan ends, the renewal is prorated and covers only the days up to the plan's end. Days of an already paid add-on period that remain after the plan ends are not refunded automatically.

You can change plan or billing interval at any time from the billing portal. The difference is prorated for the rest of the period: an upgrade charges the difference, a downgrade is credited to future charges. A change during the free trial does not end it.

You can cancel at any time from the billing portal. Cancellation takes effect at the end of the period you have paid for; until then everything works as normal and no new charge is made.

After that the account moves to the Free plan: all your data stays, new bookings are limited to 25 a month (cancelled and no-show bookings count too), and QR ordering, the kitchen displays, CSV export and the phone assistant stop.

If a charge is declined, Stripe retries it over the following days and the account keeps working in the meantime. Update your card from the billing portal. If the charge is not settled, the subscription ends and the account moves to the Free plan, as with a cancellation.

• Within 14 days of a subscription's first charge (plan or add-on) you can ask for a refund: we refund the full amount of that charge and the subscription ends.
• After 14 days, and for renewals, no amount is refunded for a period that has started; cancellation takes effect at its end.
• Charges for extra assistant minutes already used are not refunded.
• A charge caused by our mistake (for example a double charge) is always refunded.

Ask for a refund at esites.gr@gmail.com, from the account's email address. It is made to the card that was charged, through Stripe; banks usually show it within 5 to 10 business days.

At restaurants that have enabled paying at the table by QR:

• You pay the restaurant itself, through the payment provider it has chosen. table2book does not collect or hold money and does not see card details.
• You can pay the whole balance or part of it. While someone at the table is on the payment page, their amount is not offered to another phone, so the same bill is not charged twice.
• The tip is optional, is charged together with the bill, is not included in the receipt, and the restaurant passes it on to the staff.
• The restaurant issues the receipt: electronically through its provider, in which case you see it on your phone with its MARK number, or from its till.
• For refunds, charging mistakes or questions about a payment, contact the restaurant; it handles them through its provider.

For any question about charges and subscriptions: esites.gr@gmail.com.