The user guide: from your first opening hours to closing time.

table2book runs in the browser: a tablet at the pass, a laptop in the office, a phone in your pocket. There is nothing to install. The account opens from «Ξεκίνα δωρεάν» (Start for free) and the restaurant is created for you, with defaults you change right after. The console itself is in Greek; this guide keeps the Greek labels, with the English next to them, so you recognise them on screen.

Opening the account

1. Step 1

   «Ξεκίνα δωρεάν» (Start for free) or «Σύνδεση» (Sign in)

   Enter an e-mail and password, or sign in with your Google account. The same «Σύνδεση» button works every time after that.

2. Step 2

   Name your restaurant

   Asked right after sign-up. It becomes the title of the console and the name on your public booking page, and the page address is derived from it, e.g. /book/psarotaverna-o-glaros.

3. Step 3

   Pick a plan

   The first screen after signing in is the «Λογαριασμός» (Account) tab in Settings. Press «Συνέχισε με Δωρεάν» (Continue on Free) to start without a card, or one of the paid plans for a 7-day trial. You can change plan any time.

4. Step 4

   You land on «Επισκόπηση» (Overview)

   The «Ολοκλήρωση ρύθμισης» (Setup completion) card is waiting there, with six steps and a percentage.

The «Ολοκλήρωση ρύθμισης» checklist

The card on the overview page and the progress ring in the sidebar show a percentage. Every line is a link to where the work is done:

1. Step 1

   «Προσθήκη ωραρίου λειτουργίας» (add opening hours)

   Settings → General. Opening and closing time for each day, «Κλειστά» (closed) on days off. Ticks as soon as one day is open.

2. Step 2

   «Ρύθμιση τραπεζιών» (set up tables)

   Settings → General → Tables. Areas (dining room, terrace, bar) and tables with minimum and maximum seats. One table is enough for the tick.

3. Step 3

   «Επιβεβαίωση ρυθμίσεων κρατήσεων» (confirm booking settings)

   Settings → Bookings. Duration, buffer, maximum party size. The button of the same name completes the step.

4. Step 4

   «Δημιουργία μιας κράτησης» (create a booking)

   From «Κράτηση» (Booking) in the top bar, wherever you are.

5. Step 5

   «Εξερεύνηση ρυθμίσεων & πρόσθετων» (explore settings & add-ons)

   Ticks by itself the first time you open Settings.

6. Step 6

   «Επιλογή πλάνου» (choose a plan)

   Ticks with «Συνέχισε με Δωρεάν» or with an active subscription.

Once everything is ticked, the card collapses to one line, «Ολοκλήρωση ρύθμισης 100%». The last step before the first service: copy the link from the «Σύνδεσμοι & widgets» (Links & widgets) card and put it on your website, your Google profile and your Instagram.

The console has three parts: the menu on the left, the top bar, and the page content. On a phone the menu hides and opens from the three-line icon; on a tablet or laptop you can collapse it to a narrow column of icons.

The pages in the menu

The top bar

• «Κράτηση» (Booking): opens the new-booking form from any page.
• «Walk-in»: seats a party without a booking straight away, no contact details needed.
• Date: on the schedule, the list and the floor plan the arrows change the day and clicking the date returns to today. On the calendar they change the month.
• Search (magnifying glass): finds guests and bookings by name, phone or e-mail, from two characters on.

Bottom left you see your name, your role («Ιδιοκτήτης» owner, «Διαχείριση» manager or «Προσωπικό» staff) and the «Αποσύνδεση» (sign out) icon. What each role may do: chapter «Team and roles».

A new booking from the console

1. Step 1

   Press «Κράτηση» in the top bar

   The form opens on today's date, 20:00 and 2 guests.

2. Step 2

   Set the date, time and party size

   Time moves in 15-minute steps. «Διάρκεια» (duration) fills itself in from the rules in Settings (e.g. up to 3 guests → 2 hours); if you change it by hand, it stays as you set it.

3. Step 3

   Type the name

   From two letters on, matching guests appear, by name, phone or e-mail. Clicking one fills in their details and links the booking to their record.

4. Step 4

   Phone, e-mail, «Πηγή» (source)

   The phone is optional here (on the public page it is required). The source says where the booking came from: phone, walk-in, website, e-mail, message, other.

5. Step 5

   Pick a table

   The «Τραπέζι — ελεύθερα για τη χρονοθυρίδα» section (tables free for that slot) shows only tables that fit the party and are free at that time. You can pick more than one, or none and assign it later.

6. Step 6

   Notes

   «Σημειώσεις κράτησης» (booking notes) for allergies and occasions; «Εσωτερική σημείωση» (internal note) for what only the staff should see.

7. Step 7

   «Δημιουργία κράτησης» (create booking)

   The form closes and the booking appears on the schedule, the list and the floor plan.

Walk-in

«Walk-in» in the top bar is the same form without contact details: date, time, duration, party size, table, and the «Κάθισμα τώρα» (seat now) button. The party is saved immediately as «Καθισμένοι» (seated) with source walk-in; if you type no name, it is called «Walk-in». The same works from the floor plan with «Walk-in εδώ» (walk-in here) on a free table.

The statuses of a booking

• «Επιβεβαιωμένη» confirmedA booking you are expecting. It holds its table. Online bookings always arrive like this.
• «Καθισμένοι» seatedThe party is at the table. It keeps holding it.
• «Ολοκληρώθηκε» finishedThey have left. The table frees up immediately for the next party.
• «Δεν ήρθαν» no-showThe table frees up and the booking counts towards the no-show rate in reports.
• «Ακυρώθηκε» cancelledHolds no table and does not count in the totals.
• «Λίστα αναμονής» waitlistA request with no table guaranteed. Holds nothing and shows in a separate panel on the schedule.

Changes are made with buttons that appear only when they are allowed: «Κάθισμα» (seat), «Ολοκλήρωση» (finish), «Δεν ήρθαν» (no-show), «Ακύρωση» (cancel), «Επιβεβαίωση» (confirm). The schedule also has the undo buttons «Αναίρεση καθίσματος» and «Αναίρεση ολοκλήρωσης», for the wrong tap in the rush.

Waitlist

1. Step 1

   Enter the party with «Κράτηση» and status «Λίστα αναμονής»

   With time, party size and phone. It holds no table.

2. Step 2

   See the list under the schedule

   It only appears on days that have someone in it, with the count in the title.

3. Step 3

   When a table frees up, press «Επιβεβαίωση»

   The booking becomes confirmed and enters the timeline. If it has no table, assign one from «Επεξεργασία» (edit) on the list.

How the console decides a table is free

• A table is offered only if it is active and the party is within its seats: no fewer than «Θέσεις (ελάχ.)» (min seats) and no more than «Θέσεις (μέγ.)» (max seats). A four-top with a minimum of 2 will not be offered to one guest.
• Only confirmed and seated bookings hold a table. As soon as you mark «Ολοκλήρωση», the table goes back out.
• The «Buffer μεταξύ κρατήσεων» (buffer between bookings, 0, 15 or 30 minutes) sits between two bookings on the same table, without changing the end time you see.
• The console re-checks at the moment you save. If someone else got there first, you see a message that the table was just taken, and you pick another.
• A booking can take two or three tables (a large party) or none (to be assigned later).

When a booking is saved with a phone or e-mail, the guest book updates itself: if a guest with the same phone exists, the booking goes into their history; otherwise a new record opens.

• «Σήμερα» (Today): bookings and covers for the day, with a «Κλειστά» badge if you are closed. Click goes to the list.
• «Επόμενες 7 ημέρες» (Next 7 days): the same for the coming week. Click goes to the calendar.
• «Ολοκλήρωση ρύθμισης» (Setup completion): the six setup steps (chapter «Getting started»). At 100% it collapses to one line.
• «Σύνδεσμοι & widgets» (Links & widgets): the public booking link with «Αντιγραφή» (copy) and «Άνοιγμα» (open), and a link to the website widget.
• «Επέκταση με περισσότερες δυνατότητες» (Extend with more features): cards that lead to Integrations.
• «Συντομεύσεις» (Shortcuts): today's bookings, the month, a preview of the booking page, plan choice, settings.

After buying or changing a plan, the confirmation message appears here too, with the end date of the trial or the next renewal.

Each cell shows «{N} κρατ.» (bookings) and «{M} άτομα» (covers), or the «Κλειστά» badge with the note of the special day (e.g. «Δεκαπενταύγουστος», 15 August). Today has a circle around its number. The month changes from the arrows in the top bar.

Clicking any day opens the schedule for that day. Bookings are not created from the calendar; use «Κράτηση» in the top bar after moving to the day you want.

The schedule shows one day. Hours run horizontally, from half an hour before opening until closing, and the active tables stand vertically, grouped by area in the order set in Settings. Every booking is a bar with name, party size and times. The colour tells the status, as in the legend: «Επιβεβαιωμένη» (confirmed), «Καθισμένοι» (seated), «Ολοκληρώθηκε» (finished), «Λίστα αναμονής» (waitlist).

• The header counts «{N} κρατήσεις · {M} άτομα» for the day and shows «Κλειστά» with the note, if it applies.
• «Live» (today only) keeps the green current-time line updated every 30 seconds.
• The «Χωρίς τραπέζι» (no table) row at the top gathers the bookings waiting to be assigned.
• Cancelled and no-show bookings are not drawn on the timeline; find them on the list with the «Όλες» (all) filter.
• Two overlapping bookings on the same table show in two lanes, so neither is lost.

Clicking a booking

A window opens with status, source, times, party size, phone (tap to call), tables and note. Below it, the buttons allowed at that moment: «Κάθισμα» (seat), «Ολοκλήρωση» (finish), «Δεν ήρθαν» (no-show), «Ακύρωση» (cancel), «Επιβεβαίωση» (confirm), and the undo buttons «Αναίρεση καθίσματος» and «Αναίρεση ολοκλήρωσης».

Waitlist

Under the timeline, only when someone is on it: name, party size, time, phone, note and the «Επιβεβαίωση» button. As soon as a table that fits them empties, press it and the party moves up onto the timeline.

• Status filter: «Ενεργές» (active, the default: confirmed, seated, finished and waitlist), «Όλες» (all), or a single status.
• Search by name or phone. The phone matches even with spaces or dashes between the digits.
• Columns: time, name (with the phone underneath), party size, tables, source, status, a note icon (hover for the text), actions.
• Cancelled and no-show rows appear faded.

Actions on each row

The icons change with the status: «Επιβεβαίωση» (confirm) for the waitlist, «Κάθισμα» (seat), «Δεν ήρθαν» (no-show) and «Ακύρωση» (cancel) for a confirmed booking, «Ολοκλήρωση» (finish) for seated, and always «Επεξεργασία» (edit).

«Επεξεργασία κράτησης» (Edit booking)

1. Step 1

   Change date, time, duration or party size

   Duration is picked from a list (1 to 4 hours). Party size up to the maximum in Settings.

2. Step 2

   Correct name and phone

   E-mail, source and status are not changed here; the status changes with the row icons.

3. Step 3

   Change table

   You see the tables free for the new time and the ones already chosen. A table that no longer fits turns orange, with a message to tap it to remove it.

4. Step 4

   «Αποθήκευση αλλαγών» (save changes)

   If the table was taken in the meantime, you see a message that it is occupied at that hour, and you pick another.

The floor plan shows the state of every table at one specific time. The ruler above the canvas has 15-minute steps: click a time and the tables recolour. With «Live» (today only) the marker follows the clock and the data refreshes every 30 seconds.

What each colour means

• OccupiedSolid green: a confirmed or seated booking covering this time. Shows name, party size and times.
• Leaving soonLighter green with a clock icon: the booking ends within 15 minutes.
• UpcomingGreen outline: a booking starting within the viewing window (1, 2 or 3 hours ahead). Reads «σε 40′ · Οικονόμου» (in 40 min).
• FreeGrey, with the table's maximum seats.
• HighlightedOrange outline when you pick a booking from the panel on the right.

Clicking a table

• Occupied or upcoming: you see the booking and the buttons «Κάθισμα», «Δεν ήρθαν», «Ακύρωση» or «Ολοκλήρωση».
• Free: a quick entry for this table, with name and party size (up to the table's seats). «Walk-in εδώ» seats the party at once; «Κράτηση εδώ» creates a confirmed booking from the ruler's time, with the default duration.

Areas, zoom, printing

The tabs above the canvas switch area (dining room, terrace), in the order you set in Settings. Zoom has three levels (80, 100, 120%). From the three-dot menu, «Εκτύπωση κάτοψης» (print floor plan) prints only the canvas of the area you are looking at, in colour.

«Επεξεργασία διάταξης» (Edit layout)

1. Step 1

   Three-dot menu → «Επεξεργασία διάταξης»

   An orange strip appears to confirm it.

2. Step 2

   Drag each table into place

   Positions snap to an invisible grid, so tables stay aligned.

3. Step 3

   Resize from the handle at the bottom right

   An eight-top can look bigger than a two-top.

4. Step 4

   «Αποθήκευση διάταξης» (save layout)

   Or «Άκυρο» (cancel) to put everything back. Saving needs the manager or owner role.

The panel on the right lists the day's bookings with the filters «Ενεργές» (active), «Όλες» (all) and «Επερχόμενες μετά τις {ώρα}» (upcoming after a time). Clicking one highlights its tables on the canvas and switches area if needed. It does not change statuses; that is what clicking the table is for.

Every booking with a phone or e-mail opens or updates a guest record. You do not need to enter people by hand, but you can, with «Προσθήκη πελάτη» (add guest).

• Search by name, phone or e-mail, and the filter «Όλοι» (all) / «Με επισκέψεις» (with visits) / «Χωρίς επίσκεψη» (no visit).
• Columns: name, phone, e-mail, visits, last activity. A visit is any booking that reached confirmed, seated or finished.
• Pages of 20, 50 or 100 guests.

The guest record

On the left, the fields: name, phone, e-mail, company, address and «Σημειώσεις» (notes: preferences, allergies, anniversaries, the table they always ask for). On the right, «Ιστορικό κρατήσεων» (booking history) with the 15 most recent and the total visits. Whatever you write in the notes, the waiter sees on the same record before reaching the table.

The search in the top bar leads here when you pick a guest, and to the list of the right day when you pick a booking.

Every restaurant has a public page at /book/ followed by its name in Latin letters, e.g. table2book.app/book/psarotaverna-o-glaros. The guest needs no app and no account. You find the link on the overview page («Σύνδεσμοι & widgets» card) and under Settings → General → «Σύνδεσμος & widget».

Where to put it

1. Step 1

   «Αντιγραφή» (copy) and paste

   On the booking button of your website, your Google Business profile, your Instagram bio, your Facebook page.

2. Step 2

   Embed on your website (iframe)

   The same Settings section has a ready code snippet. Give it to whoever builds your site; the form appears inside your page and follows your hours.

3. Step 3

   Open and close

   The «Αποδοχή online κρατήσεων» (accept online bookings) switch stops online bookings, e.g. for a private event. The guest then sees a message to call.

What the guest sees

1. Step 1

   Date

   The next 30 days in a strip. Closed days are faded and marked «Κλειστά».

2. Step 2

   Party size

   From 1 up to «Μέγιστο άτομα ανά κράτηση» (maximum party size) in Settings. For larger parties the page tells them to call.

3. Step 3

   Time

   Only the times that actually fit the party at some table. If there is none, the page says there is no availability for that party size and suggests another day.

4. Step 4

   Details

   Name and phone required, e-mail and comments optional (pushchair, allergies, occasion).

5. Step 5

   «Η κράτηση επιβεβαιώθηκε!» (booking confirmed)

   With day, time and party size, and the line to call for changes or cancellation. The guest cannot change or cancel online on their own.

Which times the page offers

• Within the day's hours, with special days overriding the weekly schedule.
• Every 15 or 30 minutes, as set by «Βήμα διαθέσιμων ωρών» under Settings → Bookings.
• Last arrival 90 minutes before closing.
• For today, no earlier than «Ελάχιστη προειδοποίηση online» (minimum online notice, default 1 hour).
• The duration comes from the rules per party size, as in the console.
• Table: the smallest free one that fits the party. The guest never sees table names or other bookings.

The booking enters the console as confirmed with source «Website», a table already assigned and the guest's comments in the notes. If the phone number exists in the guest book, it links to that record.

The «Μενού» page is what appears on the guest's phone after scanning the QR code. The order of categories and items here is the order on the phone.

Categories

Type the name (e.g. Ορεκτικά, starters) and press «Κατηγορία». Every category has arrows for its order, «Μετονομασία» (rename) with a Greek and an optional English name, and «Διαγραφή» (delete), which only works when it is empty.

Items

1. Step 1

   «+ Προσθήκη είδους» (add item) in the category

   The «Νέο είδος» (new item) form opens.

2. Step 2

   Name and description, Greek and English

   If you leave the English empty, foreign guests see the Greek. The kitchen always sees the Greek.

3. Step 3

   «Τιμή (€)» (price)

   With a comma or a dot, e.g. 12,50. It is the final price including VAT.

4. Step 4

   «ΦΠΑ» (VAT)

   6%, 13% (food service, the default) or 24% (alcohol). It goes on the receipt when the guest pays at the table.

5. Step 5

   «Σταθμός» (station)

   Where it is prepared: kitchen, bar, or any station you defined under Settings → QR ordering. The pass filters tickets by station.

6. Step 6

   «Αλλεργιογόνα» (allergens)

   The 14 of Regulation (EU) 1169/2011: gluten, crustaceans, eggs, fish, peanuts, soy, milk, nuts, celery, mustard, sesame, sulphites, lupin, molluscs. They appear under the dish on the phone.

7. Step 7

   «Προσθήκη» (add)

   The item appears on the QR menu immediately.

A dish that ran out (86)

The switch next to each item pulls it from the guest's menu on the spot and brings it back with a second click. The guest sees it as «Μη διαθέσιμο» (unavailable), with no add button. Staff have this switch too, so a waiter can pull a dish mid-service without looking for the manager.

Setup

1. Step 1

   Build the menu

   Chapter «Menu»: categories, items, prices, allergens, stations.

2. Step 2

   Settings → «Παραγγελίες QR» (QR ordering)

   Make sure «Αποδοχή παραγγελιών από QR» (accept QR orders) is on. Set the «Σταθμοί προετοιμασίας» (prep stations, e.g. kitchen, bar, grill), the «Αυτόματο κλείσιμο τραπεζιού» (automatic table close-out, default 4 idle hours) and, if you like, the «Σύνδεσμος κριτικών» (review link) offered to the guest after service.

3. Step 3

   «Εκτύπωση όλων» (print all)

   One sheet with the QR code of every active table: restaurant name, area, table and the line inviting guests to scan for the menu. Print it, or send the file to be engraved on a wooden stand.

4. Step 4

   Put the QR code on the right table

   A table's link never changes on its own. You can check it with «Άνοιγμα σελίδας τραπεζιού» (open table page) before printing.

5. Step 5

   Open «Παραγγελίες» (Orders) on a tablet at the pass

   Chapter «The kitchen console».

What the guest sees

• The restaurant's name, their area and table, the day's hours, and the «EL / EN» switch.
• Two buttons: «Σερβιτόρος» (waiter) and «Λογαριασμός» (bill). The pass is notified with a sound.
• The menu by category, with the price and allergens of every dish. A dish that ran out shows as unavailable.
• The cart: quantity per item, a comment for the kitchen (e.g. no onion), optionally their name and a general comment. «Αποστολή στην κουζίνα» (send to the kitchen) sends the round.
• The «Ο λογαριασμός σας» (your bill) tab: every round with its status (sent to the kitchen, being prepared, ready, served) and the table total. It updates by itself as the kitchen moves the ticket along.

Outside opening hours the guest can read the menu but not order; the page says the restaurant is closed at the moment.

The table visit

The first order opens the table's «visit»: the party's shared bill. Every later send, from whichever phone, is the next round (round 1, 2, 3) on the same bill. If the table has a booking at that time, the visit takes the booking's name and party size, and the kitchen sees them on the ticket. The visit is closed from the pass with «Κλείσιμο» (close), or by itself after the automatic close-out.

Open «Παραγγελίες» on a tablet or screen at the pass and leave it open: the page keeps a live connection, needs no refresh, and the screen does not sleep. Top right you see «Ζωντανή σύνδεση» (live) or «Επανασύνδεση…» (reconnecting).

The control bar

• «Σταθμός» (station): «Όλα» (all) or one station. The grill sees only its own items; items with no station go to the first in the list. The choice is remembered on the device.
• «Ήχος» / «Σίγαση» (sound / mute): two beeps on every new order, three on a waiter or bill call.
• Guest calls: above the columns, «{area} · {table} ζητά σερβιτόρο» (asks for a waiter) or «ζητά τον λογαριασμό» (asks for the bill), with the «Το ανέλαβα» (got it) button.

The three columns

1. Step 1

   «Νέες» (New)

   The ticket arrives with a sound and flashes briefly. «Ξεκίνησε» (start) moves it into preparation. The ✕ cancels the round (only from here).

2. Step 2

   «Σε παρασκευή» (In progress)

   «Έτοιμη» (ready) when it comes up to the pass. The arrow sends it back to New.

3. Step 3

   «Έτοιμες» (Ready)

   «Σερβιρίστηκε» (served) when it leaves for the table. The guest sees «Σερβιρίστηκε» on their phone.

Every item line is tapped like a checkbox. The first tick on a new ticket moves it to In progress by itself; when all items are ticked, the ticket becomes Ready. The guest's comments show in yellow next to the item. Rounds from the same table in the same column appear together, on one ticket.

• up to 5 minA ticket that just came in. Neutral outline.
• 5–9 minThe colour turns yellow: it is waiting.
• 10 min and overRed: the table has waited too long.

Active tables and closing

The «Ενεργά τραπέζια» (active tables) section shows every table with an open bill: party name or «Χωρίς κράτηση» (no booking), party size, rounds, total, and whatever has been paid from the phone. «Κλείσιμο» (close) ends the visit; it is not allowed while rounds are still New or In progress. Close the table after it has paid: after closing, the guest no longer sees the bill on their phone.

The «Ολοκληρωμένες σήμερα» (completed today) section keeps the day's served and cancelled tickets, with «Επαναφορά στο πάσο» (restore to the pass) if something was tapped by mistake.

Pay-at-table is optional and is switched on under Settings → «Πληρωμές» (Payments). The money never passes through table2book: it is charged by the payment provider you have a contract with and goes to the business's own account.

Settings

• «Ενεργοποίηση πληρωμής στο τραπέζι» (enable pay at table): shows the «Πληρωμή» (pay) button on the table page when there is a balance.
• «Φιλοδωρήματα» (tips): on or off, and the suggested tip percentages (default 5 and 10). The guest never sees a preselected tip.
• «Χρέωση καρτών (PSP)» (card charging): «Δοκιμαστικός» (sandbox) to try the flow with no charge, or «Viva.com» with the keys of your contract.
• «Έκδοση απόδειξης (ΥΠΑΗΕΣ)» (receipt issuing): «Χωρίς πάροχο» (no provider, the receipt comes from your till), «Δοκιμαστικός» (sandbox) or «Viva Fiscal».

What the guest does

1. Step 1

   Taps «Πληρωμή · {balance}» on the «Ο λογαριασμός σας» tab

2. Step 2

   Chooses «Όλο το υπόλοιπο» (the whole balance) or «Μέρος του λογαριασμού» (part of the bill)

   For the second, they type their amount. That is how a party splits the bill without keeping a waiter busy.

3. Step 3

   Tip

   «Χωρίς» (none), a percentage, «Στρογγυλοποίηση» (round up) or «Άλλο (€)» (other).

4. Step 4

   Is taken to the provider's secure page

   Card, Apple Pay or Google Pay. They return to the table with a thank-you message.

The amount is always recalculated by the console, never by the phone. At the pass, the active table shows «πληρώθηκε» (paid), «υπόλοιπο» (balance) and «φιλοδώρημα» (tip) as soon as the provider confirms the payment.

The receipt

• Issued by the certified e-invoicing provider you set, for the bill amount only. The tip stays off the receipt.
• Full payment: the receipt carries the dishes with the VAT rate each has in the menu. Partial payment: one line, «Κατανάλωση» (consumption), at the bill's dominant rate.
• With no provider, you issue the receipt from the till, as always. The guest reads on their phone that the receipt is issued by the restaurant.

Refunds are made from your provider's portal; the console updates the table's balance when the provider reports it.

Every report has a period selector: «Τελευταίες 30 ημέρες» (last 30 days, the default), «Τελευταίες 90 ημέρες» (last 90 days), «Επόμενες 30 ημέρες» (next 30 days) or «Προσαρμοσμένο εύρος…» (custom range) with from and to. Totals count only confirmed, seated and finished bookings.

Table occupancy counts only days that have passed and leaves out closed days. A booking on two tables counts on both. For the accountant, bookings and the guest book download as CSV from Settings → Advanced (paid plans).

Settings open for managers and owners. Every change is saved with the section's button and confirmed with «Αποθηκεύτηκε ✓» (saved). The tabs: «Γενικά» (General), «Λογαριασμός» (Account), «Κρατήσεις» (Bookings), «Παραγγελίες QR» (QR ordering), «Επικοινωνία» (Communication), «Πληρωμές» (Payments), «Ενσωματώσεις» (Integrations), «Για προχωρημένους» (Advanced), «Χρήστης» (User).

«Γενικά»: opening hours

• One row per day, with an «Ανοιχτά» / «Κλειστά» (open / closed) switch and opening–closing times in 15-minute steps. «Αποθήκευση ωραρίου» saves all seven at once.
• Each day has one interval. For lunch and dinner, set opening at noon and closing at night; the booking page offers times across the whole interval.
• «Ειδικές ημέρες» (special days): holidays and exceptions with a date, «Κλειστά» or different hours, and a note (e.g. 15 August). They override the weekly schedule. One entry per date: a new one replaces the old.

«Γενικά»: areas and tables

• «Περιοχές» (areas): dining room, terrace, balcony. Their order here is the order of the tabs on the floor plan. An area with tables cannot be deleted; move its tables first.
• «+ Νέο τραπέζι» (new table): name (e.g. t7), area, «Θέσεις (ελάχ.)» and «Θέσεις (μέγ.)» (min and max seats), shape (rectangle or round). The seats decide which parties it is offered to.
• The «Ενεργό» (active) switch takes a table out of service temporarily (the terrace in winter) without deleting it.
• Its place on the floor plan is set from the floor plan → «Επεξεργασία διάταξης» (edit layout).

«Γενικά»: link & widget

The public booking link, the iframe snippet for your website, and the «Αποδοχή online κρατήσεων» switch. Details in the chapter «The restaurant's booking page».

«Κρατήσεις» (Bookings)

The «Επιβεβαίωση ρυθμίσεων κρατήσεων» button ticks the matching step on the starter checklist.

«Παραγγελίες QR», «Πληρωμές», «Ενσωματώσεις»

The QR code per table, stations, automatic close-out and the review link are described in the chapter «Ordering from the table QR code». Payment providers and tips in «Pay at the table». «Ενσωματώσεις» (Integrations) is where the phone assistant lives (the «Agent ID» field), along with the cards that are coming: Google Calendar, Facebook / Instagram bookings, API.

«Επικοινωνία» (Communication)

The «Όνομα αποστολέα SMS» (SMS sender name, up to 11 Latin characters, e.g. PLATANOS) and the «Πρότυπο επιβεβαίωσης» (confirmation template) with the fields {date}, {time}, {party} and {restaurant}. The live preview shows how the message reads on a phone.

«Λογαριασμός», «Χρήστης», «Για προχωρημένους»

The restaurant's name and contact details and your plan (chapter «Plans, billing and the booking limit»). The team and roles (chapter «Team and roles»). CSV exports (chapter «Your data»).

The phone assistant is a paid add-on on top of a paid plan, in two sizes: «Βοηθός 300» (€59 a month, or €47 billed yearly, 300 minutes of calls a month, then €0.20 a minute) and «Βοηθός 800» (€139 or €111 billed yearly, 800 minutes, then €0.18 a minute). Monthly billing adds a €99 one-off setup, yearly does not. You see the minutes on the «Λογαριασμός» tab as a bar, and extra minutes are invoiced separately at the end of the month. It answers in Greek, like a person on the phone: «Καλησπέρα, {restaurant}, πώς μπορώ να βοηθήσω;» (good evening, how can I help?). It works on a phone number or as a talk button on the public booking page.

What it can do

• Check available times for a day and a party, with the same rules as the booking page.
• Book a table: it enters the console as confirmed, with source «Τηλέφωνο» (phone) or «Website», depending on where the guest spoke from.
• Tell the day's hours and what is on the menu with prices (available items only).

What it does not do

• It does not take food orders over the phone.
• It does not cancel or change bookings; it tells the guest to call the restaurant.
• It does not book when the «Αποδοχή online κρατήσεων» switch is off or when the plan's monthly limit has been reached.

Switching it on

1. Step 1

   A paid plan

   On Free, the card says it is available as an add-on on paid plans.

2. Step 2

   Settings → Account → «Πρόσθετα» (add-ons) → «Ενεργοποίηση» (activate)

   Your subscription's card is charged, with no new payment form. Billing follows your plan's interval (monthly or yearly). Cancel from «Διαχείριση συνδρομής» (manage subscription); it stays on until the end of the period.

3. Step 3

   Setting up the assistant

   Done together with support: the assistant is created for your restaurant, with the voice you want. You keep your number and forward calls «on busy or no answer» to the assistant's number; the forwarded leg is billed by your phone provider under your plan.

4. Step 4

   Settings → Integrations → «Agent ID (από το ElevenLabs)»

   Paste the identifier and press «Αποθήκευση» (save). The talk button appears on the booking page by itself.

If you press something your role does not allow, the console returns you to the overview page or answers «Απαιτούνται δικαιώματα διαχείρισης» (manager rights required).

Inviting a colleague

1. Step 1

   Settings → «Χρήστης» (User)

   The restaurant's team management opens.

2. Step 2

   Invite by e-mail, with a role

   The colleague receives an e-mail, sets a password and enters the same console.

3. Step 3

   Change role or remove

   From the same screen, whenever needed. You change your own password there too.

Prices exclude VAT. Yearly billing is one payment a year, 20% cheaper. On monthly billing, the first three months cost half. The three paid plans unlock the same things: QR ordering and the kitchen console, a team with roles, CSV export. They differ only in the limit. The phone assistant is a separate add-on on any paid plan (see the chapter «Phone booking assistant»).

How the limit counts

• Bookings created within the calendar month count, from any source (console, walk-in, booking page, assistant), regardless of the date of the table.
• On the 1st of the month the counter resets. On Free you see «{N} από 25 αυτόν τον μήνα» (N of 25 this month) on the «Λογαριασμός» tab.
• At the limit, the console answers that you have reached your plan's limit and the booking page tells the guest to call. Edits and status changes continue as normal.

Buying a plan

1. Step 1

   Settings → «Λογαριασμός» (or the pricing page)

   Choose «Μηνιαία» (monthly) or «Ετήσια» (yearly) and press «Ξεκίνα με το Βασικό / Plus / Απεριόριστο» (start on…). Only the owner can.

2. Step 2

   Secure payment page (Stripe)

   You enter a card. The trial lasts 7 days and the first charge comes at its end; cancelling before then costs nothing.

3. Step 3

   Back on the overview page

   With the message that the subscription is active and the trial's end date. The confirmation e-mail comes from Stripe.

Change, card, cancellation

Everything from the «Διαχείριση συνδρομής» (manage subscription) button on the «Λογαριασμός» tab: change plan or interval (during the trial, the trial continues), change card, invoices, cancel. Cancellation takes effect at the end of the period you have paid for; the account then returns to Free, with your data intact.

• «Δοκιμαστική περίοδος» trialThe 7 trial days. Everything unlocked.
• «Ενεργό» activeThe subscription is paid as normal.
• «Εκκρεμεί χρέωση» past dueThe charge failed and is being retried. You keep access; update the card.
• «Ακυρωμένο» cancelledThe subscription has ended. Free applies.

1. Step 1

   Settings → «Για προχωρημένους» (Advanced)

   The «Εξαγωγή δεδομένων» (data export) card.

2. Step 2

   «Λήψη κρατήσεων (CSV)» (download bookings)

   All bookings with date, times, name, phone, party size, status, source, tables and notes. Opens correctly with Greek text in Excel, Numbers and Google Sheets.

3. Step 3

   «Λήψη πελατών (CSV)» (download guests)

   The guest book: name, phone, e-mail, company, address, notes, sign-up date.

• Data is hosted on EU infrastructure and is yours. The guests at your tables are not a platform's leads.
• Bookings and guest details are kept while the account is active, so that history and reports work.
• A guest who asks to be deleted is removed from their record («Διαγραφή πελάτη»); their bookings remain, anonymised.
• For full deletion of the account and its data, write to support. It cannot be undone, so download the CSV files first.

For anything this page does not solve, write to support. The overview page has the «E-mail support@table2book.gr» button.